Template Bot

The Template Bot feature allows you to create automated replies using approved WhatsApp templates, so that the template is automatically sent to customers when specific conditions or keywords are met.

This feature helps automate customer communication in a professional way that complies with WhatsApp policies.

Template Bot Features

• Automatically send approved WhatsApp templates to customers.
• Trigger replies based on keywords or specific scenarios.
• Support automated replies for the customer’s first message.
• Ability to create a default reply for unmatched cases.
• Target specific customer segments by relationship type.
• Improve response speed and reduce manual intervention.
• Deliver a professional communication experience compliant with WhatsApp policies.
• Preview the template before activation or sending.

Reply Types

The system provides several ways to trigger automated replies based on how the customer interacts:

• Exact Match — the reply is triggered when the customer’s message exactly matches the keyword.
• Message Contains Word — the reply is triggered if the customer’s message contains a specific word or phrase.
• Customer’s First Message — the reply is triggered automatically when the customer starts the conversation for the first time.
• Default — used when the customer’s message does not match any other keyword.

The template bot is created using approved WhatsApp templates that are automatically sent to customers.

Keywords

These are the words that trigger the automated reply when sent by the customer.

Example:

• hello
• support